Effective Date: 13 May 2026
Thank you for shopping with ReweKart. This Shipping & Delivery Policy explains how grocery and related products are delivered through our platform.
1. Delivery Areas
ReweKart currently provides delivery services only in selected serviceable pincodes and operational areas.
Customers can check delivery availability by entering their delivery pincode during browsing or checkout.
Orders placed for non-serviceable locations may be automatically cancelled.
2. Delivery Charges
Delivery charges may vary depending on:
- delivery location;
- order value;
- product category;
- weight or handling requirements;
- special delivery conditions.
Additional handling charges may apply to:
- heavy items;
- frozen products;
- special packaging requirements.
Applicable delivery and handling charges are displayed during checkout before order confirmation.
3. Order Processing
Orders are processed after:
- successful order placement;
- payment confirmation where applicable;
- verification of product availability.
Order processing times may vary depending on:
- order volume;
- operational conditions;
- product availability.
4. Delivery Timelines
Estimated delivery times shown on ReweKart are approximate and may vary due to:
- weather conditions;
- traffic;
- public holidays;
- operational delays;
- high order demand;
- unforeseen circumstances.
ReweKart does not guarantee exact delivery times.
5. Delivery Attempts
Customers are responsible for:
- providing accurate delivery address;
- providing correct phone number;
- ensuring availability during delivery.
If delivery fails due to:
- incorrect address;
- unreachable customer;
- repeated failed attempts;
- inaccessible location,
ReweKart reserves the right to:
- cancel the order;
- reschedule delivery;
- apply additional delivery charges where applicable.
6. Perishable & Frozen Products
Fresh fruits, vegetables, dairy products, frozen items, and other perishable products should be accepted promptly upon delivery.
Customers are advised to:
- inspect products at the time of delivery;
- refrigerate or store products appropriately after delivery.
ReweKart is not responsible for spoilage caused after successful delivery.
7. Product Availability
Certain products may occasionally become unavailable due to:
- stock limitations;
- supplier shortages;
- operational issues.
In such cases, ReweKart may:
- contact the customer for replacements;
- partially fulfill the order;
- cancel unavailable items.
8. Delivery Verification
For security and operational purposes, ReweKart may:
- verify customer details;
- contact customers before delivery;
- request order confirmation in certain situations.
Customers may also receive:
- order tracking updates;
- delivery notifications;
- delivery status communication.
9. Contactless or Safe Delivery
ReweKart may offer contactless or doorstep delivery depending on operational availability and local conditions.
Customers are requested to cooperate with delivery personnel for safe and efficient delivery completion.
10. Delayed or Failed Delivery
While ReweKart strives for timely deliveries, delays may occur due to circumstances beyond our reasonable control.
ReweKart shall not be held responsible for delays caused by:
- natural events;
- transportation disruptions;
- government restrictions;
- technical failures;
- operational emergencies.
11. Customer Support
For delivery-related questions or assistance, customers may contact:
ReweKart
Railway Road, Qadian, Gurdaspur
Punjab – 143516
India
Email: support@rewekart.com