Cancellation, Refund & Replacement Policy
Effective Date: 13 May 2026
Thank you for shopping with ReweKart. This policy explains the rules regarding order cancellation, refunds, replacements, and related customer support matters.
1. Order Cancellation
Customers may request cancellation of an order before:
- order processing;
- packing;
- dispatch preparation begins.
Once an order enters:
- Order Packing;
- Order Packed;
- Ready for Delivery;
- Out for Delivery stages,
cancellation requests may not be accepted.
ReweKart reserves the right to approve or reject cancellation requests depending on operational status.
2. Cancellation by ReweKart
ReweKart may cancel orders due to:
- product unavailability;
- delivery limitations;
- incorrect pricing;
- technical issues;
- suspected fraudulent activity;
- operational or safety concerns.
If payment has already been received for cancelled items/orders, eligible refunds will be initiated accordingly.
3. Perishable Products
Fresh fruits, vegetables, dairy products, frozen items, bakery items, and other perishable products require immediate inspection upon delivery.
Due to the nature of grocery and food items:
- return eligibility may be limited;
- certain products may not be eligible for return once delivered successfully.
4. Eligible Refund or Replacement Cases
Customers may contact ReweKart for refund or replacement requests in situations including:
- damaged products;
- spoiled or expired items;
- missing products;
- incorrect items delivered;
- significant quality concerns verified by ReweKart.
Customers may be required to provide:
- order details;
- photographs;
- delivery information;
- issue description.
5. Non-Refundable Situations
Refunds or replacements may not be provided for:
- incorrect delivery address provided by customer;
- customer unavailable during delivery attempts;
- delayed complaints after delivery;
- minor packaging variations;
- dissatisfaction based on personal taste preferences;
- products improperly stored after delivery;
- opened, consumed, or tampered products where applicable.
6. Refund Processing
Approved refunds may be processed through:
- original payment method;
- UPI refund;
- store credit;
- alternative approved method.
Refund timelines may vary depending on:
- payment provider;
- banking systems;
- operational verification.
Estimated refund processing time may take approximately 5–7 business days after approval.
7. Replacement Policy
Where applicable, ReweKart may offer:
- replacement products;
- partial replacements;
- substitute products;
- partial refunds.
Replacement eligibility depends on:
- product type;
- availability;
- operational feasibility;
- verification of issue.
8. Delivery & Refund Verification
ReweKart may verify customer claims before approving refunds or replacements.
Repeated misuse, suspicious activity, or fraudulent claims may result in:
- refund rejection;
- order cancellation;
- account restrictions.
9. Failed Delivery Orders
Orders may be marked as failed delivery due to:
- unreachable customer;
- incorrect address;
- repeated failed attempts;
- inaccessible delivery location.
In such cases:
- delivery charges may remain non-refundable;
- refund eligibility will be reviewed based on circumstances.
10. Contact Us
For cancellation, refund, or replacement support, customers may contact:
ReweKart
Railway Road, Qadian, Gurdaspur
Punjab – 143516
India
Email: support@rewekart.com