Effective Date: 13 May 2026
At ReweKart, we are committed to maintaining quality, hygiene, and food safety standards for grocery and food products offered through our platform.
This Food Safety & Compliance Policy explains our general practices regarding sourcing, handling, storage, and food-related compliance.
1. Food Product Compliance
Certain food and grocery products available on ReweKart may be sourced, supplied, packed, or distributed through Erste Frozen Foods Company under applicable FSSAI registration no. 22126658000114 and food safety compliance requirements.
ReweKart aims to work with suppliers and operational partners that follow applicable food safety standards and regulations.
2. Product Handling
ReweKart and associated operational partners aim to maintain reasonable handling practices for grocery and food products including:
- hygienic handling;
- proper storage practices;
- temperature-sensitive product handling where applicable;
- safe transportation practices.
3. Fresh & Perishable Products
Fresh fruits, vegetables, dairy products, frozen items, bakery products, and other perishable items require:
- immediate inspection upon delivery;
- appropriate refrigeration or storage after delivery.
Customers are responsible for proper storage and handling after successful delivery completion.
4. Product Information
Customers are advised to:
- read packaging labels carefully;
- review expiry dates where applicable;
- check ingredient and allergen information before consumption.
Product packaging, branding, and appearance may occasionally vary depending on suppliers and availability.
5. Allergies & Dietary Concerns
Customers with:
- food allergies;
- dietary restrictions;
- medical sensitivities,
should carefully verify product details before consumption.
ReweKart shall not be held responsible for allergic reactions or health issues resulting from customer-specific sensitivities or misuse of products.
6. Damaged or Quality Concerns
Customers should report issues such as:
- damaged packaging;
- expired products;
- spoiled items;
- incorrect products;
- quality concerns,
as soon as possible after delivery.
ReweKart may request:
- photographs;
- product details;
- order information;
- issue descriptions
for verification purposes.
7. Temperature-Sensitive Products
Frozen and temperature-sensitive products should be:
- accepted promptly upon delivery;
- stored appropriately immediately after delivery.
ReweKart shall not be responsible for spoilage caused after successful delivery completion.
8. Supplier & Product Availability
Certain products may occasionally become unavailable due to:
- supplier limitations;
- operational constraints;
- seasonal availability;
- stock shortages.
ReweKart may offer:
- substitutions;
- replacements;
- partial fulfillment;
- refunds where applicable.
9. Customer Responsibility
Customers are responsible for:
- providing accurate delivery details;
- accepting deliveries promptly;
- storing food products safely after delivery;
- reviewing product labels and expiry dates where applicable.
10. Contact Information
For food safety or product-related concerns, customers may contact:
ReweKart
Railway Road, Qadian, Gurdaspur
Punjab – 143516
India
Email: support@rewekart.com