Customer Support & Grievance
Effective Date: 13 May 2026
At ReweKart, customer satisfaction and service quality are important to us. This page explains how customers may contact ReweKart for support, assistance, feedback, or grievance-related concerns.
1. Customer Support
Customers may contact ReweKart for assistance related to:
- order tracking;
- delivery issues;
- payment concerns;
- cancellation or refund requests;
- damaged or missing products;
- account-related support;
- general product or service inquiries.
2. Contact Information
ReweKart
Railway Road, Qadian, Gurdaspur
Punjab – 143516
India
Email: support@rewekart.com
3. Support Availability
Customer support requests are generally handled during operational business hours.
Response times may vary depending on:
- order volume;
- operational workload;
- holidays;
- weekends;
- technical or delivery-related situations.
ReweKart aims to respond to customer concerns within a reasonable operational timeframe.
4. Order Support
For faster assistance regarding orders, customers are encouraged to provide:
- Order ID;
- registered phone number;
- issue description;
- photographs where applicable.
This helps us process requests more efficiently.
5. Refund & Replacement Concerns
Customers facing issues related to:
- damaged products;
- expired items;
- missing items;
- wrong deliveries;
- quality concerns,
may contact ReweKart support for review and resolution in accordance with applicable policies.
6. Grievance Handling
ReweKart values customer feedback and aims to address concerns fairly and professionally.
Customers may raise grievances related to:
- delivery experience;
- product quality;
- payment issues;
- customer service;
- operational concerns.
Each concern may be reviewed based on:
- order details;
- operational records;
- delivery information;
- applicable company policies.
7. Customer Responsibilities
Customers are requested to:
- provide accurate order information;
- communicate respectfully with support staff;
- report issues promptly after delivery;
- cooperate during verification processes where applicable.
8. Policy References
Customers are encouraged to review the following pages for additional information:
- Privacy Policy
- Terms & Conditions
- Shipping & Delivery Policy
- Cancellation, Refund & Replacement Policy
- Food Safety & Compliance Policy
9. Updates
ReweKart may update this page from time to time to improve customer support processes and operational transparency.
Updated versions become effective once published on the website.